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Shop FAQ

How will my ebooks or audiobooks be delivered?

Your ebooks and audiobooks are delivered automatically and immediately upon purchase by an email from BookFunnel. If the email hasn’t arrived in 5 minutes, look for it in your Spam/Promotions folder.

If you have trouble, click the Help link at the top of the book download page.

For technical help with your ebook or audiobook, check out the Bookfunnel help page or email

How will I read my ebook?

If you have an eReader like those made by Kobo, Nook and Amazon, you can download the epub file to it. You can read it on your phone or tablet by downloading the Bookfunnel app (or by reading the epub in a different app). Or you can read it in your browser on a computer, tablet or phone. All the options!

More information on these options.

How do I listen to my audiobook?

You can listen to your audiobook in the BookFunnel app or by streaming in the BookFunnel cloud player in any browser!

What payment methods do you accept?

You can pay via PayPal or debit/credit card (Visa, Mastercard, American Express). If you would like to see other payment options added, email with your suggestion!

What happens with preorders (ebooks and audiobooks)?

When you buy, you are charged immeditely by the payment method you select. The book is then automatically delivered on the release date by an email from BookFunnel.

If the email hasn’t arrived on that date, look for it in your Spam folder. Do you have more than one email address? The book will be delivered to the email address you used at checkout.

Can I return a book?

All ebook and audiobook are final and non-returnable. If a book has not been downloaded yet and was ordered by mistake, it can be exchanged for a different book of the same or lower value from the store by emailing within 30 days of purchase.

I have more questions.

Please use the contact form to get in touch.